Support

Need help? We're here for you.

Contact Us

If you have any questions, feedback, or need assistance with World by Steps, please reach out to us at jadeware@gmail.com. We typically respond within 48 hours.

Frequently Asked Questions

How does step tracking work?

World by Steps reads your step count from Apple HealthKit. Make sure you have granted the app permission to access your Health data in Settings > Privacy & Security > Health > World by Steps.

My steps are not updating

Ensure HealthKit permissions are enabled for the app
Check that your iPhone or Apple Watch is tracking steps (open the Health app to verify)
Try closing and reopening the app
Restart your device if the issue persists

How is distance calculated?

Your walking and running distance is read from HealthKit. The virtual world tour progress is based on this distance, mapping it onto a 40,075 km journey around the globe.

Can I sync my data across devices?

Yes. If you have iCloud enabled, your progress syncs automatically across all your devices signed in with the same Apple ID.

How do I delete my data?

All data is stored locally on your device and in iCloud. To delete your data, simply uninstall the app. You can also manage iCloud data through your Apple ID settings.